Applicant Attestation: "By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct"

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General Position Summary

PPM Hub Coordinator will be responsible for overall management of the hub and its related functions. S/he will provide operational and implementation support for roll out of PPM Hub at all levels i.e., district, regional, and central, of the TB Program in close coordination with Senior Technical Advisor Health, Senior Program Manager and PPM Coordinator. S/he will be responsible to keep close liaison with Mercy Corps sub-recipients.

S/he will organize monthly meetings (remote) with PPM Hub staff and implementation partners/ sub-recipients (SRs) to review data completeness, discuss issues and challenges in implementation of PPM, support in troubleshooting and efficient response to the field teams and maintain close coordination with the technical team and data management unit. S/he will strengthen the capacity of the program team and of implementing partners to implement PPM Hub as per the operational and technical guidelines.

 

Essential Job Responsibilities

 

• Supervise the development of PPM TB Case Management and Coordination Hub structure in coordination with TB Program Technical and M&E team, Data management team and IT unit and under the supervision of Project Manager.
• Coordinate with technical units within Mercy Corps Pakistan team to get the requirement of all the components of the TB program and incorporate them in PPM HUB.
• Work closely with the vendor to ensure development and evolution of PPM Hub, including hiring of staff as per the agreed timelines (if needed)
• Develop ToRs of the PPM Hub staff as per the project requirement
• Ensure timely training and refresher trainings of staff including counselors based in PPM Hub
• Develop an operational plan for roll out of PPM HUB in all areas of TB program implementation in the private sector.
• Develop a training plan, organize and facilitate the orientation of country staff and staff of implementing partners on PPM HUB and its operations.
• Ensure overall implementation of PPM HUB component and provide operational support to related activities in close coordination with TB program staff and implementing partners 
• Supervise the PPM HUB staff on daily bases and make sure that the staff are working as per ToRs. Maintain a dashboard of PPM HUB daily activities i.e., calls received, complaints recorded, advocacy messages communicated etc. and share weekly updates with the project manager
• Close follow-up with sub-recipients on the in-person follow-up of the patients by District Field Staff in case of no contact with TB patients via PPM HUB or refusal of treatment and lost to follow-up. 
• Work closely with MIS Coordinator TB Program and Senior IT and Apps Management Officer to ensure that all new digital tools/apps are linked with PPM HUB and DHIS2.
• Ensure that the PPM HUB functions according to the requirement and communicate to the concerned units in case of any issue.
• Present PPM Hub in meetings with the donor, partners and at other forums. 
• Attend/organize coordination meetings as required 
• Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Contribute to project design and new initiatives 
• Any other task assigned by the supervisor

SAFEGUARDING RESPONSIBILITIES

·                Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

·                Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

·       Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Accountability

Reports Directly To: Senior Project Coordinator

Reports Indirectly To: Senior Project Manager

Works Directly With: Senior Project Manager, Manager M&E and Data Management, Coordinator Data Management, MIS Coordinator, IT Unit, MEL Manager, Finance and Operations teams.

Knowledge and Experience

• Possess a Master in Management or Business Administration or communication or a related discipline with at least three to five years of experience.
• Excellent coordination and communication skills with proficiency in the use of web technologies and applications, DHIS2 and other products and dashboards, statistical software and other standard office software such as Excel and Word are required.
• Have a good command of public health data, technical, analytical and development skill set.
• Experience of TB program and donor reporting is required
• Experience of conducting capacity building workshops and high-level dissemination events
• Individual with experience of establishing or management of call center operation will be preferred.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in latest digital technology
• Proven social media and networking expertise.
• Experience working with an INGO will be a plus.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and participate in the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to the Mercy Corps Integrity Hotline

([email protected])

NOTE:

• Only shortlisted candidates will be called for an interview.
• The management reserves the right to accept or reject any or all CV(s) without assigning any reason.
• Preference will be given to local candidates.

We are an equal employment opportunity employer and females are strongly encouraged to apply.