Job Summary:

The Front Desk Officer will serve as the first point of contact for visitors, clients, and staff. In addition to managing the reception area and performing administrative tasks, this role includes managing the organization's social media accounts to enhance online presence and engage with the community effectively.

Key Responsibilities:

Reception Management

• Greet visitors warmly and ensure they feel welcome.
• Manage the reception area to maintain a professional image.
• Direct visitors to the appropriate person or department.

Communication

• Answer incoming calls, transfer calls to appropriate staff, and take messages accurately.
• Respond promptly to email inquiries and provide relevant information.

Administrative Support

• Maintain records of visitors and ensure security protocols are followed.
• Schedule and coordinate meetings, appointments, and events as needed.
• Manage office supplies inventory and place orders when necessary.
• Manage reservations and accommodation for the staff visiting outstations.

Social Media Management

• Create, schedule, and publish engaging content on the organization’s social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
• Monitor social media channels for inquiries, comments, and messages, and respond promptly.
• Collaborate with the team to develop and execute social media campaigns.
• Track and analyze social media metrics to measure performance and suggest improvements.
• Stay updated on social media trends and best practices to optimize engagement.

Customer Service

• Address and resolve inquiries or complaints professionally.
• Provide support to staff and clients, ensuring their needs are met efficiently.

Office Coordination

• Assist in preparing reports, presentations, and correspondence.
• Maintain a tidy and organized reception and common areas.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred).
• Proven experience as a Front Desk Officer or in a similar administrative role.
• Experience managing social media accounts, with knowledge of social media tools and analytics.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and social media platforms.
• Strong organizational and multitasking abilities.
• Creativity and an eye for detail to design visually appealing social media content.
• Customer-focused attitude with a professional demeanor.

Working Conditions:

• Office-based position with a standard 40-hour workweek.
• May occasionally require extended hours during peak periods, events, or social media campaigns.